Refund & Cancellation Policy

Welcome to Santorian Tours & Travels LLP. We strive to provide our customers with reliable and transparent travel services. Please read our Refund & Cancellation Policy carefully before making any booking.

1. General Policy

All cancellations and refunds are subject to the terms and conditions of the respective airlines, hotels, tour operators, visa authorities, transport providers, and other service providers. Our agency acts only as an intermediary between customers and service providers.

2. Flight Ticket Cancellation

Flight ticket cancellations are governed by the fare rules of the respective airline.
Promotional, special, and discounted fares may be non-refundable.
Refunds, if applicable, will be processed only after the airline approves the refund.
Any applicable airline cancellation charges, service charges, convenience fees, payment gateway charges, and taxes will be deducted from the refund amount.

3. Hotel Booking Cancellation

Hotel cancellation policies vary depending on the hotel and booking type.
Certain bookings may be non-refundable or subject to cancellation penalties.
Refunds will be processed only after confirmation from the hotel or supplier.

4. Holiday Packages

Cancellation charges depend on the package, destination, and supplier’s policy.
The exact cancellation charges will be communicated at the time of booking.

5. Visa Services

Visa processing fees, embassy fees, and service charges are strictly non-refundable once the application has been submitted.
Rejection or delay of a visa by the embassy or consulate does not entitle the applicant to a refund.

6. Bus, Train & Cruise Bookings

Cancellation and refund policies are subject to the respective transport operator’s terms and conditions.

7. Refund Processing Time

Approved refunds will be processed within 7–21 business days, depending on the service provider and payment method.
Refunds will be credited to the original payment method whenever possible.
Banking or payment gateway delays are beyond our control.

8. Service Charges

The following charges are generally non-refundable:

Booking service fees and convenience fees.
Payment gateway charges and documentation charges.
Consultation fees, processing charges, and other admin fees.

9. No-Show Policy

No refunds will be provided if the customer:

Fails to report for the scheduled departure.
Misses the flight, train, bus, or tour.
Does not utilize any booked services.
Provides incorrect passenger information resulting in booking issues.

10. Force Majeure

We shall not be liable for cancellations, delays, or losses caused by circumstances beyond our control, including but not limited to: natural disasters, government restrictions, war, civil unrest, pandemics, weather conditions, or airline operational disruptions. Refunds in such situations will be subject to the policies of the respective service providers.

11. Amendments

Any request for modification or rescheduling is subject to availability and the policies of the concerned supplier. Additional charges may apply.

12. Refund Eligibility

Refunds are subject to:

Approval by the respective airline, hotel, tour operator, or supplier.
Compliance with their cancellation rules.
Deduction of applicable cancellation and service charges.

13. Changes to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time without prior notice. The latest version will always be available on our website.